Feedback (Part 1).

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It’s very obvious that people always appreciate having the opportunity to offer their opinion; particularly when it is something they really care about. So with that in mind I decided to consult with our regular students at Shikukai Chelmsford through the medium of a questionnaire.

I must admit, I was curious as to how this can be done through new technology. So initially I not only set about designing my questions but also researching the available platforms.

I had heard about Survey Monkey and assumed that this was going to be the one to use, however, after signing up and learning about all the whistles and bells and putting my questions in to the template I hit a major hurdle at question 10…. Something that wasn’t clear from the outset; i.e. that this so-called ‘free’ service was only free if you didn’t go beyond 10 questions, after that they wanted £35 a month, (sneaky eh!). So, frustrated and ever so slightly miffed I had to abandon the smiley happy world of Survey Monkey.

More research lead me towards Google Forms, this was totally free and in lots of ways was even better than Survey Monkey.

The idea of a questionnaire has many advantages, particularly when it is anonymous (I made sure that this was the case as it would allow people to give candid and honest responses). Without wanting to use too much jargon I would also say that Dojo members are also stakeholders; it’s in everyone’s interest that all needs are being addressed; in a successful Dojo the whole is far greater than the sum of its parts.

I think we are very fortunate at Shikukai Chelmsford that the social make-up and personalities all mesh neatly together, largely because we have a common goal and it is in our interests to perpetuate that particular dynamic – although I must say that this is the same for Shikukai as an organisation across all Dojos. However it does not mean that we have everything right; so the best thing is to consult the members.

The range of questions went from organisational issues; times, number of sessions, costs, etc, to venue and facilities; then on to training content, and even looking at fairness and equality. The links to the questionnaires came through to members via email and through Facebook, which was very slick. I must say, the design template also looked incredibly neat and professional.  The results came in steadily and were really helpful in getting a snapshot of where we currently are. The culmination of all this is that I will share the results with the students and this in itself will promote more dialogue and then work with them to address any issues.


Tim Shaw

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